Shipping Policy
1. Shipping Locations
We currently ship to addresses within the United States and its territories only. International shipping is not available at this time.
2. Order Processing
Orders are typically processed and shipped within 2-5 business days.
3. Shipping Times
Once your order has been shipped, typical delivery times are:
- Standard shipping: 3–7 business days
- Shipping times may vary based on location and seasonality
4. Shipping Providers
We ship via trusted U.S. carriers such as USPS, FedEx, or UPS, depending on your location and the type of product ordered. All orders are fulfilled and shipped from within the United States.
5. Shipping Costs
Shipping is free on orders over $100.
For orders under $100, a flat shipping rate of $5.99 applies. Any applicable discounts or promotions will be automatically applied during checkout.
6. Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking to become active.
7. Lost or Delayed Packages
If your package is significantly delayed or appears lost, please reach out to us at support@vitagami.com. We're here to help and will work quickly to make things right.
8. Incorrect Shipping Address
Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
9. Questions?
If you have any questions about shipping or delivery, please contact us at: 📩support@vitagami.com